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Privacy & Terms
Your Privacy Our Terms
Protecting Your Information and Ensuring Quality Service
NSNMT Transport is dedicated to providing safe, reliable transportation while safeguarding your privacy and personal information. Our Privacy Policy explains how we collect, use, and protect your data, and our Terms of Service offer clarity and transparency in all interactions with our clients. Please review these policies to understand your rights and our commitment to maintaining trust and safety in every service we provide.
Privacy Policy
Your Privacy, Our Commitment
Effective Date: November 10, 2024
1. Introduction
NSNMT Transport ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.nsnmtdrive.com/ or use our services. By accessing or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
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Personal Information: Includes your name, date of birth, contact details, Health First Colorado ID number, and other identifiers.
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Medical Information: Details related to your medical appointments, healthcare providers, and any special transportation needs.
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Usage Data: Information about your interactions with our website, such as IP address, browser type, and pages visited.
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Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance user experience.
3. How We Use Your Information
We use the collected information to:
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Provide and manage our transportation services.
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Schedule and confirm your transportation appointments.
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Communicate with you regarding your bookings and inquiries.
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Comply with legal and regulatory requirements.
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Improve our website and services through analytics.
4. Disclosure of Your Information
We may share your information with:
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Service Providers: Third-party vendors who assist in delivering our services, such as transportation partners.
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Healthcare Providers: To coordinate your transportation to medical appointments.
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Legal Authorities: When required by law or to protect our rights and safety.
We do not sell or rent your personal information to third parties.
5. Data Security
We implement appropriate security measures in line with HIPPA regulations to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
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Access and obtain a copy of your personal information.
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Request corrections to your personal information.
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Request deletion of your personal information.
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Object to or restrict the processing of your personal information.
To exercise these rights, please contact us using the information provided below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
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Phone: (720) 655-6111
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Email: Main@nsnmtransport.com
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Terms of Service
Service Standards and Guidelines for Safe, Reliable Transportation
1. GENERAL
NSNMT Transport provides non-medical transportation services to the public, including self-pay, DD waiver, and private customers. Our website offers general information and the ability to book rides tailored to individual or client needs. We provide transportation for medical appointments, grocery shopping, day programs, social activities, and more. All our vehicles are standard and meet Colorado state inspection and insurance requirements, while our drivers are fully background-checked and insured. Ride bookings can only be made through our website or branded application.
2. LIABILITY
NSNMT Transport is not liable for improper use of its website and does not accept responsibility for any damage or loss of personal property while using our services. Our website is encrypted to protect your information. NSNMT is covered by corporate liability and motor vehicle insurance, ensuring passenger safety. Our drivers are trained in basic first aid but are not medical professionals. In cases requiring more than minor first aid, clients will be directed to the nearest urgent care, hospital, or appropriate healthcare provider. We are dedicated to passenger safety and take all reasonable steps to ensure secure travel with our drivers and vehicles.
3. BOOKING WITH US
Our website allows clients to book rides quickly and easily, with each ride request subject to availability. To ensure we can meet your needs, all ride bookings must be made at least three days in advance. NSNMT reserves the right to decline or cancel rides at our discretion.
We enforce a strict code of conduct, operating a three-strike policy. Any client exhibiting abusive, dangerous, or threatening behavior will receive two warnings, and after a third incident, the client’s account may be closed, and future service denied. Instances of gross misconduct, such as carrying weapons, physical harm, or inappropriate behavior, may result in an immediate and permanent ban.
4. CANCELLATION & REFUNDS
To cancel a ride, clients must call NSNMT Transport at (720) 655-6111. Cancellations can be made up to 12 hours before the scheduled ride without penalty. Cancellations made with less than 12 hours' notice will incur a 50% charge of the total ride cost.
Driver Timeliness
Our drivers aim to arrive within 5 minutes before or after the scheduled pick-up time. If a driver is more than 10 minutes late, the client will receive a 50% refund of the trip cost. If the driver is more than 20 minutes late, the client will not be charged.
Client Punctuality
Clients should be ready at the scheduled pick-up time. If a client is 10 minutes late, a $20 USD late departure fee will apply. Clients who are over 20 minutes late may have their ride canceled and face a 7-day restriction on new bookings.
5. QUESTIONS AND CONTACT
For questions about these Terms of Service, please contact us at main@nsnmtransport.com, (720) 655-6111 or by using our contact form available on the contact page.